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Damage prevention requires providing technicians with an effective method to respond to One-Call Center notifications. Improved technology can result in more time in the field per technician, and an increased level of protection for buried facilities. Technician downtime, additional office support and inefficient performance tracking all contribute to decreased productivity in the damage prevention process.

Consolidated Utility Services, Inc. Ticket Management Solution provides organizations with a paperless solution that will increase productivity and improve quality. Our proven solution provides remote access to an exact copy of the One-Call ticket and an efficient approach to opening, updating, and closing tickets. Technicians have immediate access to the information they need which improves on-time performance. While managers have easy-to-use tools for scheduling, balancing work loads, and providing emergency notifications.

Additional features of the Ticket Management Solution include:

• Automated and drag-and-drop ticket dispatching
• Management dashboard to monitor performance
• Automated tools and reports to ensure on-time performance and measure productivity
• Fully outsourced solution eliminating costs for hardware and IT support
• Flexible routing options for supporting any number of field technicians

Consolidated Utility Services, Inc. is committed to excellence in providing real solutions for all your utility asset management needs. We encourage you to review our capabilities and contact us directly to learn how our Ticket Management Solutions and our variety of integrated service offerings can assist your organization.